Tangram Technology is committed to:
- Continually improving the quality of everything we do,
- Creating a supportive climate in which individual contributions are valued and where excellence is both the norm and the expectation,
- Becoming the nationally respected technical consultancy for windows and plastic products with an international reputation.
With this in mind we will always aim to work to the following principles.
- Continuous improvement in all our actions and in all aspects of our business, unrestricted by the existing way of doing things.
- Developing individual contributions through a focus on training and the expansion of individual capability.
- Delegation and involvement in discussion and decision making particularly in those areas in which each of us can effectively contribute.
- Agreeing clear and achievable objectives and providing meaningful feedback on performance.
- Providing challenging work and responsibility and making Tangram Technology a place where long term job satisfaction can be achieved.
- Encouraging self-discipline, self responsibility and self-motivation in an environment of collective responsibility, each of us being conscious of our own responsibilities, the needs of others and the impact of our actions on others.
- Developing a spirit of creativity, flexibility, openness, trust, tolerance and excellence.
- Recognising that everyone has a valued contribution to make but that this contribution can be most effective within a team spirited atmosphere.
- Consulting and supporting others to achieve our common goals.
- Building an organisation with which we can all identify and to which we all feel commitment and pride.
- Open channels of communication within the bounds of commercial confidentiality, so that we all know what is happening in the organisation, how we are performing and what we plan.
- The free flow of information and views, upward, downward and across the company.
- Encouraging and assisting everyone to gain a broad understanding of what we do, of customer needs and the global industry needs.
- Regard for the environment, our community and workplace in all our actions.
These are important and desirable principles for us all. By working with goodwill and intent to implement them, we can achieve an excellent working environment and achieve the goals of Tangram Technology.
Tangram Technology Ltd.
17 January 1997
Tangram Technology is committed to the production and delivery of quality products for our customers. It is only by delivering products that exceed the customer's expectations that we can retain customers and achieve our mission statement. We will only deliver the highest quality goods to our customers - we will deliver goods that don't come back to customers who do.
The assurance of quality is fundamental to all the work carried out by Tangram Technology so as to provide products and services that give total customer satisfaction and exceed expectations.
The long term commercial success and profitability of the company depends on the pricing, quality and delivery of products to exceed the needs and expectations of the customers.
It is therefore, the established policy of Tangram Technology to provide customers with products that are fit for the purpose they were produced are delivered in conformance with the procedures and instructions detailed in the company's Quality Systems Manual.
It is also Tangram Technology policy to establish and maintain an effective and efficient quality system planned and developed to meet the requirements of the company and which satisfies the requirements of BS EN ISO 9001: 2000 Quality System Management standard.
To ensure that products meet the standards demanded by the customer, Tangram Technology maintains an effective Quality Management system based on BS EN ISO 9001: 2000.
The objectives of the quality system are:
- To reduce waste, reduce quality costs and continuously improve the quality of products and services.
- To provide evidence that material and customer services conform to the specified requirements.
- To ensure that the customer's requirements are defined and satisfied at all times.
The company ensures that all personnel are fully acquainted with this Quality Policy and objectives through on-going training and education at all levels.
- Controlling all contractual documentation, agreements, claims, amendments, letters, etc. in such a manner that they are filed in date order, readily accessible, etc.
- Using a filing system that allows easy access and simple cross-referencing.
- Using a standard format for all documents and where there is more than one version of a document, the version number and the date of issue should be clearly marked.
- Making a record of all discussions, meetings and telephone conversations, noting agreed actions as appropriate.
- Keeping records of time expended and any other costs incurred whilst carrying out work. All external expenses should, where possible, be backed up with receipts.
- Retaining all documents (financial or otherwise) for two years following completion or early cessation of a project and allowing the customer access to said documents at all reasonable times.
Tangram Technology Ltd.
6 July 1996
A copy of our Quality Manual is available as an Adobe Acrobat file here.
Health and Safety Policy
Tangram Technology is committed to the development and promotion of safe working practices amongst all employees to safeguard the welfare of both employees and the general public. The principles of this policy apply to all Tangram Technology operations. Action will be taken wherever appropriate to ensure that all aspects of this policy are recognisable in our operations.
Tangram Technology is committed to improving the safety of all operations undertaken by employees. This includes operations which may affect the general public and particular care is to be paid to the safety of sub-contractors and their staff.
The co-operation of all employees is necessary to provide a safe working environment and this policy can only be successful if all staff accept that providing a safe environment is both a management and a staff responsibility.
All employees have a right of access to senior staff to discuss Health and Safety issues at any time. Health and Safety is to be a standing item on all company discussion and Board Meetings. All Employees will be consulted in Health and Safety issues that affect them and are expected to contribute actively to the process of improving Health and Safety at work.
The implementation of Health and Safety policies and procedures is the responsibility of the Managing Director.
The Managing Director is responsible for:
- Reporting investigations.
- Fire precautions, fire drill and any necessary evacuation procedures.
- Safety inspections.
- Safety training.
- Ensuring that the legal requirements of Health and Safety are met.
- Any other Health and Safety related activities.
Specific programmes will include the following where appropriate:
- Adequate maintenance of all equipment and plant such that it is safe and useable.
- Adequate maintenance and proper use of all personal protective equipment such that it is used properly and is in a safe and useable condition.
- Regular testing and maintenance of critical items of equipment and safe methods of using such equipment.
- Maintenance of all electrical installations and equipment.
- Safe storage, handling and, where applicable, packaging , labelling and transport of dangerous substances or substance likely to be hazardous to health.
- Controls on all work involving harmful substances.
- Consultation with the workforce before the introduction of new plant or substances.
- Reduction of the noise level wherever possible and designation of noisy areas as 'noise control areas' where the wearing of hearing protection is mandatory.
- Control of entry to hazardous areas.
- All manual handing is to be minimised and safe practices used when lifting or moving any product or item of equipment.
- Employees working away form the normal site are expected to contact the relevant site manager for full instructions on any special hazards or precautions to be taken.
- Fire exits are to be marked and kept clear of obstruction.
- First aid cover is to be available at all times.
- Provision of training, supervision and communication to all employees to enable safe working at all times.
Tangram Technology Ltd.
6 July 1996
Equal Opportunity Policy
Tangram Technology is committed to being an Equal Opportunity Employer. The company shall ensure that no applicant or employee will be discriminated against on the grounds of their sex, marital status or ethnic origin during the course of their daily work.
Tangram Technology is committed to providing equal access to training and promotion opportunities within the company regardless of sex, religion or race.
Tangram Technology is committed to giving full, fair and sympathetic consideration to the engagement of any suitable disabled person, except insofar as the physical requirements of the job make it unsafe to do so.
It is the policy of Tangram Technology to recruit and hire persons for employment in all jobs without discrimination because of race, colour, religion or sex, sexual orientation, age, national origin, handicap not related to job performance, or because the individual has a disability. It is also the policy of Tangram Technology to provide a work environment which is free from any form of harassment.
All personnel employed by the company shall be afforded the opportunity to advance to positions of greater responsibility and authority based upon their skills and ability to perform the work required. Opportunities for education, training, promotion, transfer of any other benefit of employment shall not be abridged because of race, colour, religion or sex, sexual orientation, age, national origin, handicap not related to job performance, or because the individual has a disability.
The policy will conform with the Code of Practice as issued by the Commission for Racial Equality, Equal Opportunities Commission for Elimination of Discrimination, the Employment Service Code of Good Practice on the Employment of Disabled People, and any future Codes referring to employment.
The policy will ensure that there are no divisions of labour or responsibility based on grounds of an employee's sex or racial origin other than where sex or racial origin is a genuine occupational qualification.
Tangram Technology is committed to a range of practices to ensure the effective implementation and review of this policy on an annual basis.
Contractors working for Tangram Technology will be expected to comply with this Equal Opportunity Policy.
The implementation of this Equal Opportunity Policy is the responsibility of the Managing Director.
Specific programmes will include the following where appropriate:
- Implementation of this policy will be supported by communication to ensure that all employees (including new starters) are aware of their rights and the company's commitment to Equal Opportunities.
- All employees will operate within the spirit and intention of this policy. Failure to observe this policy may result in disciplinary action.
- The company will communicate with all contacts in ways which fully reflect the spirit and intention of this policy.
- All appropriate external documentation will be supplemented by this Equal Opportunity Policy.
- All selection and development decisions will be based on objective criteria and individual merit.
- Appraisal and training documents will be supplemented by this Equal Opportunity Policy.
- Should any individual employed by the company feel that they have been unfairly treated in connection with this Equal Opportunity Policy they should follow the grievance procedure.
- Should any external candidate feel that they have been unfairly treated in connection with this Equal Opportunity Policy they should contact the Managing Director directly.
- Tangram Technology intends to ensure that sexual or racial harassment does not take place.
Tangram Technology Ltd.
6 August 1996
Tangram Technology is committed to the development and promotion of products, processes and services to reduce waste and encourage recycling, and to adopt environmentally responsible policies and practices throughout our operations. The principles of this policy apply to all Tangram Technology operations. Action will be taken wherever appropriate to ensure that all aspects of this policy are recognisable in our operations.
Tangram Technology is committed to improving the environment through the products, processes and services which we offer and to providing these in a manner which protects human health and the environment.
We will strive to operate in a manner designed to minimise, and where reasonably possible eliminate releases to air, land or water in amounts that cause harm to human health and the environment. We will focus on safe technologies and operating practices and have procedures in place to deal with emergencies.
We will encourage our customers and suppliers to develop and apply environmentally favourable solutions and assist them to assess and remedy environmental concerns.
We will provide information and will assist employees, customers, government and other interest groups to understand the impact of our operations on the environment.
We will exercise all due care in the disposal of waste produced by our activities and we will develop plans and actions to reduce waste, including the encouragement of recycling and the beneficial re-use of waste.
We will monitor environmental laws and regulations to ensure that we meet or exceed regulatory requirements.
We will train our employees to enhance understanding of our environmental policies and to promote excellence in job performance on all environmental matters.
We will adopt planned programmes for improvement and environmental auditing will be carried out to ensure that this policy is being implemented. Audits will be mainly by our own personnel with external agencies being used for control purposes as required.
Specific programmes will include the following where appropriate:
- Full compliance with all permits and regulations concerning monitoring of air, water and noise emissions from all sites with corrective action where necessary to protect employees and the community from emissions which are harmful or cause nuisance.
- Full compliance with all permits and regulations concerning monitoring of 'in-house' working practices, noise control and air quality with corrective action where necessary in order minimise employee contact with harmful substances and excessive noise levels.
- The support of employee's awareness of environmental issues through the installation of company based programmes such as the use of recycled paper, can recycling, non-ozone depleting chemicals, lead free or diesel powered cars. Employee feedback and suggestions and the exchange of ideas will be encouraged.
- Steps should be taken to reduce or eliminate waste generation at every stage of our operations where appropriate.
- The promotion and use of recyclable materials or processes which generate recyclable materials.
- Where waste arises which cannot be recycled on site, only reputable and fully authorised waste disposal contractors are to be employed to transport and dispose of the waste and documentation is to maintained in accordance with the current legislative requirements.
- Reduction in energy consumption in offices and sites through sound energy conservation practices.
- Communication with employees and any community groups concerning the environmental impact of any of our operations.
Tangram Technology Ltd.
6 August 1996
General Terms and Conditions of Business
1. Parties to the agreement - Tangram Technology Ltd. (hereafter Tangram) is engaged in the business of consulting and the provision of technical assistance and training to businesses through the use of skilled personnel or independent contractors. The client is defined in the proposal produced by Tangram. The parties to the agreement agree to abide by these terms and conditions of business. This agreement shall take the place of any previous contracts or verbal or written agreements and any modification to this agreement must be in writing and agreed between the parties
2. Character of services - It is the mutual intent of the parties that Tangram shall act strictly in a professional consulting capacity as an independent contractor for all purposes and in all situations and shall not be considered an employee of the client. Tangram reserves full control of their activities as to the manner and selection of methods with respect to the rendering of professional services to the client.
Tangram agrees to perform all activities in accordance with the highest and best state of the art of the profession.
3. Period of service and termination - The extent of services and supplies and/or period of service provided by Tangram shall be defined by the proposal produced by Tangram and agreed by the client. These services and supplies may be extended by the production of a new proposal and the mutual agreement of the parties hereto.
Either the client or Tangram may terminate this agreement by giving the other party thirty (30) days written notice of intention of such action. All invoices, fees and expenses payable up to the termination of the contract will become due as per the payment terms outlined in Section 5. The client has the right to halt or terminate the conduct of any seminar/workshop being delivered by Tangram without prior notice or claim for additional compensation should, in the opinion of the client, such conduct not be in the best interests of the client. All invoices, fees and expenses payable up to the termination of the contract will become due as per the payment terms outlined in Section 5.
4. Warranty and liability - Tangram will perform professional services, obtain findings and prepare recommendations in accordance with generally and currently accepted principles and practices. This warranty is in lieu of all other warranties either expressed or implied. Liability in the event of error or breach of contract shall be limited to the contract fees or the amount of the loss whichever is the lower.
5. Fees - Consulting fees payable are outlined in the relevant proposal to the client. Fixed fee contracts will be subject to full agreement by both parties of a defined schedule of work. Where a fixed project cost is not provided the fee scale shall be as per the current issue of the fee scale provided to the client with the proposal.
Expenses will be invoiced at cost as per the following:
Travel Expenses - Travel expenses necessary for the execution of the project, including air fares, rented vehicles, and road mileage in company or personal vehicles, which will be charged at 42p per mile. All travel will be by standard class unless otherwise agreed with the client.
Incidental Expenses - Expenses such as telephone charges, postage, printing and reproduction, computer services (including word processing) and other expenses directly attributable to the project. All claims for incidental expenses will be supported by invoices where available. No single incidental expense of greater than £200 will be incurred by Tangram on behalf of the client without the verbal approval of the client and no incidental expense of greater than £500 will be incurred by Tangram on behalf of the client without the written approval of the client.
Production Expenses - Where production materials are required to be purchased on behalf of the client these will be treated as per incidental expenses unless a previous written agreement has been reached.
6. Payment terms - Invoicing will be made on completion of the contract or, if previously agreed, on a monthly basis during the conduct of the contract. Payment for services rendered, goods supplied and agreed expenses shall become due 14 days from the delivery date or the invoice date, whichever is the latest. Accounts outstanding beyond normal credit terms may be passed to an authorised outside agency for collection and will be subject to a surcharge of £20 to cover the costs incurred. Interest will also be charged on the overdue amounts, currently at 20% p.a.. The company reserves the right to vary the interest rate charged.
7. Confidentiality and intellectual property - In the performance of the project Tangram will obtain information about the client and such information may include financial data, client lists, methods of operating, policy statements and other confidential data. Tangram agrees to restrict the use of such above-mentioned information to the performance of the duties described in the proposal. Tangram further agrees to return to the client upon completion of the project any and all documents (originals and copies) taken from the client to facilitate the project described in the proposal. Tangram will not release, under any circumstances, any details of any project undertaken without the prior written permission of the client. This includes the use of the clients name in any media release.
For material first produced or composed for the client under this agreement the client shall determine the disposition of the title to and the rights under any copyright, patent or other intellectual property secured by Tangram or its employees provided that the relevant accreditation and acknowledgement to Tangram is made and subject to the settlement of all outstanding invoices. This excludes intellectual property which is rejected for further development by the client and such material shall remain the property of Tangram. Development of intellectual property accepted by the client shall take place within two (2) years from the date of completion of the project. Failure to do so will result in the automatic grant to Tangram of a royalty free, non-exclusive irrevocable licence to reproduce, translate, publish, use and dispose of the relevant intellectual property.
For material not first produced or composed by Tangram in the performance of the project but which is incorporated into the material furnished under this agreement and identified as such Tangram retains all intellectual property rights.
Tangram agrees that they will not knowingly include any previously protected intellectual property in any material furnished or delivered under this agreement without the consent of the owner of the intellectual property, unless the specific written approval of the client to the inclusion of such material is secured.
All material first produced or composed for the client under this agreement shall be subject to inspection by the client at all reasonable times and subject to settlement of all outstanding invoices and the right of Tangram to retain a copy shall be delivered to the client or otherwise disposed of by Tangram, either as the client may from time to time direct during the progress of the work, or in any event as the client shall direct at the upon completion and termination of this agreement.
8. Tax and VAT - Tangram reserves the right to charge any taxes, VAT, duties or royalties etc. at the rate current at the time of invoicing. All prices are quoted exclusive of these items.
9. Claims - Any query regarding the invoice or the goods supplied must be made in writing within 14 days of the invoice date or delivery date, whichever is the latest. No claims outside this time will be entertained.
10. Assignment - Tangram reserves the right to assign all or any part of its interest in the project.
11. Law - These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.
© Tangram Technology Ltd. 1998
Terms and Conditions of Business - Expert Witness
Acceptance of instructions
1. We will ensure that we receive clear instructions from solicitors (in writing unless this is not practical). We are also aware that on occasions we may be instructed jointly by more than one party/solicitor or invited to answer specific questions raised by a party, other than the one by whom we have been primarily instructed. We will answer those questions promptly and impartially.
2. Instructions will be accepted only in matters where the expert:
(a) has the knowledge, experience, academic qualifications, or professional training appropriate for the assignment;
(b) has the resources to complete the matter within the timescales and to the standard required for the assignment;
3. We will not accept instructions if we are not able to prepare a report within a reasonable time, having regard to the timetable of the case. A timescale for the production of the report will be agreed. Notice of delay to be given as soon as possible.
4. We will make clear to solicitors what can and cannot be expected on completion of the assignment and in particular, as soon as possible after being instructed, we will identify aspects of a commission with which we are unfamiliar, or not competent to handle, or on which we require or would like further information or guidance.
5. If any part of the assignment is to be undertaken by parties other than the individual instructed, then:
(a) prior agreement will be obtained from the instructing solicitors;
(b) the names of the individuals to be engaged and details of their experience and qualifications will be given.
6. Where we have been instructed, the names of the individuals to be assigned to the project and details of their experience and qualification will be given on request.
Terms of Business
7. We will provide our Standard Terms and Conditions of Business and a Project Proposal for agreement prior to the acceptance of any instructions. These will include:
(a) daily or hourly rates of the experts to be engaged on the assignment or alternatively an agreed reasonable fee for the project or for the services;
(b) treatment of travelling time;
(c) likely expenses or disbursements;
(d) provision for preferred timing of payment, including any special provisions where the case is legally aided or where the fees are to be paid by a third party;
(e) contingency provision for payment of a specified fee in the event of late notice of cancellation of a court hearing, when the expert is likely to incur irrecoverable losses.
8. We will not accept payment for services contingent upon the nature of the evidence or the outcome of the case.
9. The identity of the client or any information about the client acquired in the course of the commission shall not be disclosed by us except where consent has been obtained from the client
We will disclose to solicitors at the start of each project any personal or financial or other significant circumstances which might influence work for the client in any way not stated or implied in the instructions, in particular:
(a) any directorship or controlling interest in any business in competition with the client;
(b) any financial or other interest in goods or services (including software) under dispute;
(c) any personal relationship with any individual involved in the matter;
(d) the existence but not the name of any other client of ours with competing interests.
10. Any actual or potential conflict of interest will be reported to the solicitor as soon as it is raised or becomes apparent and the assignment must be terminated.
11. We will consider whether there is a need to see the client, visit a site, etc, and if so, agree the practical arrangements with the solicitor in advance.
Preparation of the report
12. The report will cover:
(a) basic information such as names and dates;
(b) the source of the instructions and the purpose of the report;
(c) the history of the matter;
(d) the methodology used in investigation;
(e) the documents referred to in the preparation of the report and/or any evidence upon which the report is based;
(f) facts ascertained;
(g) inferences drawn from the facts, with reasoning;
(h) the conclusions, cross-referenced to the main text;
(i) summary of the expert's qualifications and experience.
13. Matters of fact and opinion will be clearly distinguished. We will not express an opinion in a report on any matter outside the scope of our competence. Plain English will be used and any technical terms explained, in the text or a glossary.
14. Copies of any original material prepared by us for the case, and upon which we rely will be annexed to the report. Copies of other reference or technical material referred to will be readily accessible to be produced when required.
15. We are aware that any documents referred to in a report disclosed in proceedings may be subject to discovery. We will clarify from the solicitor to which documents reference should not be made, usually on grounds of privilege.
16. We are aware that we may be invited by the solicitor to amend or expand a report for the purposes of completeness, clarity, readability, or to ensure factual accuracy or consistency, but not to change, withdraw or omit statements of fact or opinion which are relevant to the issues in the case.
17. Our reports for the court will be dated and signed by the individual(s) who will, if required, give evidence in support of it.
18. If new evidence comes to light subsequent to disclosure of our report to the other party or the court, which leads us to modify our opinion, we will promptly advise the solicitor.
Meetings of experts
19. We may be instructed by the court, or invited by the parties/solicitors to discuss or meet with other parties' experts, with a view to reaching agreement on the whole or aspects of the expert evidence, or narrowing the areas of disagreement. In these circumstances, We will ensure that: there is an agenda for the meeting and a note of the main points of agreement and/or disagreement reached at the meeting, agreed jointly with the other experts, if at all possible. Agreements between experts will be limited to technical issues: legal liability is not a matter for experts to decide.
Availability for court and attendance at trial
20. We are aware that when agreeing to prepare a report for court, we may be called to give oral evidence. We will take all reasonable steps to ensure we will be available to attend court if and when required, but we are aware that the solicitor may need to serve a witness summons in the event of real difficulty.
21. When giving evidence at court, our role is to assist the court, and remain independent of the parties. We will give evidence in an objective and unbiased way, and confine that evidence to matters within our competence relevant to issues in dispute.
22. We will provide a procedure for resolving complaints by solicitors or clients, including the following:
(a) at the start of the assignment, we will give the solicitor or client the name of the person to contact in the event that they are dissatisfied with the service provided;
(b) in the event of a complaint being made, we will tell the solicitor what the procedure will be for resolving the complaint, and give them the names and addresses of any professional or trade bodies of which the firm or the individuals assigned to the commission are members;
© Tangram Technology Ltd. 1998