Tangram Technology is committed to the production and delivery of quality products for our customers. It is only by delivering products that exceed the customer’s expectations that we can retain customers and achieve our mission statement. We will only deliver the highest quality goods to our customers – we will deliver goods that don’t come back to customers who do.

Principles

The assurance of quality is fundamental to all the work carried out by Tangram Technology so as to provide products and services that give total customer satisfaction and exceed expectations.

The long term commercial success and profitability of the company depends on the pricing, quality and delivery of products to exceed the needs and expectations of the customers.

It is therefore, the established policy of Tangram Technology to provide customers with products that are fit for the purpose they were produced are delivered in conformance with the procedures and instructions detailed in the company’s Quality Systems Manual.

It is also Tangram Technology policy to establish and maintain an effective and efficient quality system planned and developed to meet the requirements of the company and which satisfies the requirements of BS EN ISO 9001: 2000 Quality System Management standard.

To ensure that products meet the standards demanded by the customer, Tangram Technology maintains an effective Quality Management system based on BS EN ISO 9001: 2000.

The objectives of the quality system are:

  • To reduce waste, reduce quality costs and continuously improve the quality of products and services.
  • To provide evidence that material and customer services conform to the specified requirements.
  • To ensure that the customer’s requirements are defined and satisfied at all times.

The company ensures that all personnel are fully acquainted with this Quality Policy and objectives through on-going training and education at all levels.

Practices

  • Controlling all contractual documentation, agreements, claims, amendments, letters, etc. in such a manner that they are filed in date order, readily accessible, etc.
  • Using a filing system that allows easy access and simple cross-referencing.
  • Using a standard format for all documents and where there is more than one version of a document, the version number and the date of issue should be clearly marked.
  • Making a record of all discussions, meetings and telephone conversations, noting agreed actions as appropriate.
  • Keeping records of time expended and any other costs incurred whilst carrying out work. All external expenses should, where possible, be backed up with receipts.
  • Retaining all documents (financial or otherwise) for two years following completion or early cessation of a project and allowing the customer access to said documents at all reasonable times.

Tangram Technology is committed to the development and promotion of safe working practices amongst all employees to safeguard the welfare of both employees and the general public. The principles of this policy apply to all Tangram Technology operations. Action will be taken wherever appropriate to ensure that all aspects of this policy are recognisable in our operations.

Principles

Tangram Technology is committed to improving the safety of all operations undertaken by employees. This includes operations which may affect the general public and particular care is to be paid to the safety of sub-contractors and their staff.

The co-operation of all employees is necessary to provide a safe working environment and this policy can only be successful if all staff accept that providing a safe environment is both a management and a staff responsibility.

All employees have a right of access to senior staff to discuss Health and Safety issues at any time. Health and Safety is to be a standing item on all company discussion and Board Meetings. All Employees will be consulted in Health and Safety issues that affect them and are expected to contribute actively to the process of improving Health and Safety at work.

The implementation of Health and Safety policies and procedures is the responsibility of the Managing Director.

The Managing Director is responsible for:

  • Reporting investigations.
  • Fire precautions, fire drill and any necessary evacuation procedures.
  • Safety inspections.
  • Safety training.
  • Ensuring that the legal requirements of Health and Safety are met.
  • Any other Health and Safety related activities.

Practices

Specific programmes will include the following where appropriate:

  • Adequate maintenance of all equipment and plant such that it is safe and useable.
  • Adequate maintenance and proper use of all personal protective equipment such that it is used properly and is in a safe and useable condition.
  • Regular testing and maintenance of critical items of equipment and safe methods of using such equipment.
  • Maintenance of all electrical installations and equipment.
  • Safe storage, handling and, where applicable, packaging , labelling and transport of dangerous substances or substance likely to be hazardous to health.
  • Controls on all work involving harmful substances.
  • Consultation with the workforce before the introduction of new plant or substances.
  • Reduction of the noise level wherever possible and designation of noisy areas as ‘noise control areas’ where the wearing of hearing protection is mandatory.
  • Control of entry to hazardous areas.
  • All manual handing is to be minimised and safe practices used when lifting or moving any product or item of equipment.
  • Employees working away form the normal site are expected to contact the relevant site manager for full instructions on any special hazards or precautions to be taken.
  • Fire exits are to be marked and kept clear of obstruction.
  • First aid cover is to be available at all times.
  • Provision of training, supervision and communication to all employees to enable safe working at all times.

Tangram Technology is committed to being an Equal Opportunity Employer. The company shall ensure that no applicant or employee will be discriminated against on the grounds of their sex, marital status or ethnic origin during the course of their daily work.

Tangram Technology is committed to providing equal access to training and promotion opportunities within the company regardless of sex, religion or race.

Tangram Technology is committed to giving full, fair and sympathetic consideration to the engagement of any suitable disabled person, except insofar as the physical requirements of the job make it unsafe to do so.

Principles

It is the policy of Tangram Technology to recruit and hire persons for employment in all jobs without discrimination because of race, colour, religion or sex, sexual orientation, age, national origin, handicap not related to job performance, or because the individual has a disability. It is also the policy of Tangram Technology to provide a work environment which is free from any form of harassment.

All personnel employed by the company shall be afforded the opportunity to advance to positions of greater responsibility and authority based upon their skills and ability to perform the work required. Opportunities for education, training, promotion, transfer of any other benefit of employment shall not be abridged because of race, colour, religion or sex, sexual orientation, age, national origin, handicap not related to job performance, or because the individual has a disability.

The policy will conform with the Code of Practice as issued by the Commission for Racial Equality, Equal Opportunities Commission for Elimination of Discrimination, the Employment Service Code of Good Practice on the Employment of Disabled People, and any future Codes referring to employment.

The policy will ensure that there are no divisions of labour or responsibility based on grounds of an employee’s sex or racial origin other than where sex or racial origin is a genuine occupational qualification.

Tangram Technology is committed to a range of practices to ensure the effective implementation and review of this policy on an annual basis.

Contractors working for Tangram Technology will be expected to comply with this Equal Opportunity Policy.

The implementation of this Equal Opportunity Policy is the responsibility of the Managing Director.

Practices

Specific programmes will include the following where appropriate:

  • Implementation of this policy will be supported by communication to ensure that all employees (including new starters) are aware of their rights and the company’s commitment to Equal Opportunities.
  • All employees will operate within the spirit and intention of this policy. Failure to observe this policy may result in disciplinary action.
  • The company will communicate with all contacts in ways which fully reflect the spirit and intention of this policy.
  • All appropriate external documentation will be supplemented by this Equal Opportunity Policy.
  • All selection and development decisions will be based on objective criteria and individual merit.
  • Appraisal and training documents will be supplemented by this Equal Opportunity Policy.
  • Should any individual employed by the company feel that they have been unfairly treated in connection with this Equal Opportunity Policy they should follow the grievance procedure.
  • Should any external candidate feel that they have been unfairly treated in connection with this Equal Opportunity Policy they should contact the Managing Director directly.
  • Tangram Technology intends to ensure that sexual or racial harassment does not take place.

Tangram Technology is committed to the development and promotion of products, processes and services to reduce waste and encourage recycling, and to adopt environmentally responsible policies and practices throughout our operations. The principles of this policy apply to all Tangram Technology operations. Action will be taken wherever appropriate to ensure that all aspects of this policy are recognisable in our operations.

Principles

Tangram Technology is committed to improving the environment through the products, processes and services which we offer and to providing these in a manner which protects human health and the environment.

We will strive to operate in a manner designed to minimise, and where reasonably possible eliminate releases to air, land or water in amounts that cause harm to human health and the environment. We will focus on safe technologies and operating practices and have procedures in place to deal with emergencies.

We will encourage our customers and suppliers to develop and apply environmentally favourable solutions and assist them to assess and remedy environmental concerns.

We will provide information and will assist employees, customers, government and other interest groups to understand the impact of our operations on the environment.

We will exercise all due care in the disposal of waste produced by our activities and we will develop plans and actions to reduce waste, including the encouragement of recycling and the beneficial re-use of waste.

We will monitor environmental laws and regulations to ensure that we meet or exceed regulatory requirements.

We will train our employees to enhance understanding of our environmental policies and to promote excellence in job performance on all environmental matters.

We will adopt planned programmes for improvement and environmental auditing will be carried out to ensure that this policy is being implemented. Audits will be mainly by our own personnel with external agencies being used for control purposes as required.

Practices

Specific programmes will include the following where appropriate:

  • Full compliance with all permits and regulations concerning monitoring of air, water and noise emissions from all sites with corrective action where necessary to protect employees and the community from emissions which are harmful or cause nuisance.
  • Full compliance with all permits and regulations concerning monitoring of ‘in-house’ working practices, noise control and air quality with corrective action where necessary in order minimise employee contact with harmful substances and excessive noise levels.
  • The support of employee’s awareness of environmental issues through the installation of company based programmes such as the use of recycled paper, can recycling, non-ozone depleting chemicals, lead free or diesel powered cars. Employee feedback and suggestions and the exchange of ideas will be encouraged.
  • Steps should be taken to reduce or eliminate waste generation at every stage of our operations where appropriate.
  • The promotion and use of recyclable materials or processes which generate recyclable materials.
  • Where waste arises which cannot be recycled on site, only reputable and fully authorised waste disposal contractors are to be employed to transport and dispose of the waste and documentation is to maintained in accordance with the current legislative requirements.
  • Reduction in energy consumption in offices and sites through sound energy conservation practices.
  • Communication with employees and any community groups concerning the environmental impact of any of our operations.